Help Center

We accept Visa, MasterCard, Amex, Discover, and Paypal.

Currently we ship within Canada, the continental U.S., U.S. territories, Alaska, Hawaii, and internationally as well. Please note: Countries outside of Canada and the USA may experience longer shipping times (6-8 weeks+) and may not have a tracking number available.

Shipping cost depends on the product ordered, the total weight, and where we're shipping to.

Please allow up to 1-7 business days for your order to process following a purchase confirmation.

This depends on the product ordered. Most items will arrive in about 2-4 weeks.

Yes. A tracking number will be provided within 7 days of your purchase. If you can't find your tracking number, please send an email to contact@coppshop.com.

Often, in order to get all items within your order to you as quickly as possible, we will ship more than one package (from each of our warehouses). When we do that, you can expect the packages to arrive on different days and/or times. 

So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Please allow a few more days for the rest to arrive.

In most cases, this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong, please contact us and we will fix it for you.

Yes. Orders can be cancelled within 24 hours after they have been placed.

Please see our Refund Policy.

If you have any questions that are not on this FAQ page, please email us at contact@coppshop.com.